1. Introduction
Nison & Co ("we", "us", "our") is committed to protecting the privacy of our clients, students, parents, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (www.nisonengineering.com), services, or applications, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact details: name, email address, phone number, postal address
- Student details: student name, year level, school name, exam targets
- Parent/guardian details: name, contact information, relationship to student
- Payment information: billing details (processed securely through third-party payment providers; we do not store credit card numbers)
- Communication records: emails, messages, enquiry form submissions
- Session records: tutoring session notes, progress reports, assessment results
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and operating system
- Pages visited, time spent, and referring website
- Device information (mobile, desktop, tablet)
2.3 Information from Children
Our Maths Academy services involve students who may be under 18. We collect student information only with the consent of a parent or guardian. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child without appropriate consent, please contact us immediately.
3. How We Use Your Information
We use personal information for the following purposes:
- Service delivery: providing tutoring, app development, and project management services
- Student progress: tracking learning progress, creating personalised study plans, and generating progress reports
- Communication: responding to enquiries, scheduling sessions, sending invoices, and providing service updates
- Marketing: sending newsletters and promotional materials (only with your consent; you can unsubscribe at any time)
- Improvement: analysing website usage to improve our services and user experience
- Legal compliance: meeting our legal and regulatory obligations, including tax and business reporting
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers: third-party tools we use to operate our business (e.g., email providers, payment processors, accounting software). These providers are bound by their own privacy policies.
- Legal requirements: if required by law, court order, or government authority
- Professional advisors: our accountant or legal counsel, under professional confidentiality obligations
We will never share student academic records, assessment results, or progress reports with anyone other than the student and their parent/guardian without explicit consent.
4.1 Third-Party Services We Use
- FormSubmit.co — contact form processing
- Google (Gmail, Analytics) — email and website analytics
- Xero — invoicing and accounting
- Zoom — online tutoring sessions
- Hostinger — website hosting
- WhatsApp (Meta) — messaging
Each of these services has its own privacy policy. We encourage you to review their policies.
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Using secure, encrypted connections (HTTPS) on our website
- Restricting access to personal information to authorised personnel only
- Using password-protected systems and devices
- Regularly updating software and security measures
- Not storing credit card or payment details on our systems
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
- Client records: retained for the duration of the business relationship plus 7 years (as required by the Australian Taxation Office)
- Student academic records: retained for 2 years after the last session, then securely deleted unless otherwise requested
- Marketing data: retained until you unsubscribe or request deletion
- Website analytics: retained for up to 26 months
You may request deletion of your data at any time (see Section 8).
7. Cookies and Tracking
Our website may use cookies and similar technologies to improve your experience. Cookies are small text files stored on your device. We may use:
- Essential cookies: required for website functionality
- Analytics cookies: to understand how visitors use our website (e.g., Google Analytics)
You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or outdated information
- Deletion: request deletion of your personal information (subject to legal retention requirements)
- Opt-out: unsubscribe from marketing communications at any time
- Complaint: lodge a complaint if you believe we have breached the Australian Privacy Principles
To exercise any of these rights, contact us at Nison.co.ecs@gmail.com.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Children's Privacy
We are committed to protecting the privacy of children. Our services involve students who may be minors, and we take additional precautions:
- We only collect student information with parental/guardian consent
- We do not share student information with third parties for marketing purposes
- Student progress data is shared only with the student and their parent/guardian
- Online tutoring sessions are conducted on secure platforms
- We do not record tutoring sessions without explicit consent from both parent and student
- Parents/guardians may access, correct, or delete their child's information at any time
10. Online Tutoring & Zoom Sessions
For online tutoring sessions conducted via Zoom or similar platforms:
- Sessions are not recorded unless explicitly agreed upon by all parties
- Session links are private and shared only with the booked student/parent
- We use password-protected meeting rooms
- Screen-shared content during sessions is for educational purposes only
- We recommend that students participate in a common area of their home
11. International Data Transfers
Some of our third-party service providers (e.g., Google, Zoom, FormSubmit) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
- Email: Nison.co.ecs@gmail.com
- Website: www.nisonengineering.com/contact.html
- Location: Melbourne, VIC, Australia